Terms and Conditions

Effective date: 09 Jan 2026

These Terms and Conditions (the “Terms”) govern your use of 36leads (the “Service”).

1. Scope

These Terms apply to all contracts between you and us regarding the Service.

Conflicting or deviating terms apply only if we expressly agree in writing.

The Service is offered to businesses (B2B) and consumers (B2C).

2. The Service

We provide a web‑based SaaS service which—depending on your plan, region and configuration—may include AI‑assisted content creation, scheduling and publishing (e.g., for LinkedIn) and assistance for personalised outreach (e.g., drafts/suggestions). The Service may include integrations with third‑party providers (e.g., LinkedIn integration via Unipile).

The Service is a support tool. We do not guarantee outcomes (e.g., reach, leads, revenue).

We may update, improve or change features if reasonable for you and the core purpose of the Service remains.

3. Registration, account and user obligations

Registration is required. You must provide accurate and complete information and keep it up to date.

Keep your credentials confidential. You are responsible for actions taken via your account if you caused misuse or failed to take reasonable steps to prevent it.

You are responsible for complying with applicable laws and third‑party platform rules (e.g., LinkedIn).

4. Acceptable use; prohibited conduct

You may use the Service only for its intended purpose.

In particular, you must not:

• use the Service for unlawful activity;
• bypass security mechanisms;
• overload systems or perform attacks (including abusive scraping);
• harass others or send spam; or
• infringe third‑party rights.

If we suspect misuse, we may temporarily suspend your account while we investigate.

5. Intellectual property; licence

The Service, software, trademarks, designs and content provided by us remain our intellectual property.

During the subscription term, you receive a non‑exclusive, non‑transferable right to use the Service in accordance with your plan.

If you upload or input content (e.g., text, prompts, data, files), you grant us the rights necessary to provide the Service (e.g., to store, process and display your content).

6. Content, uploads and AI images

You may create, store or process content in the Service and upload files (e.g., images). Allowed file formats are the common image formats shown in the Service; the maximum file size is 5 MB per upload.

The Service may provide AI‑assisted image generation. You are responsible for ensuring you have the necessary rights and that your use does not infringe third‑party rights.

7. Availability, maintenance, support

We aim for high availability, but uninterrupted availability cannot be guaranteed. Planned maintenance may temporarily limit availability.

Support channel: info@36leads.io.

Support hours: Monday–Friday, 09:00–18:00 (Europe/Zurich), excluding statutory holidays at our place of business. Support is provided on a “best effort” basis.

Requests outside support hours are generally handled on the next business day.

8. Pricing, billing and payments

Pricing is shown on our pricing page. Prices may differ by country/region, may be displayed in different currencies, and may be rounded or locally adjusted.

Unless stated otherwise in checkout, prices are shown inclusive of applicable taxes (e.g., VAT).

Billing is generally monthly in advance unless stated otherwise.

Payment processing: Depending on your region/plan, payments are processed via Stripe and/or Paddle. Payment providers typically process payment data under their own data protection responsibility (e.g., for payment processing, fraud prevention and compliance).

Where Paddle acts as merchant of record/reseller: For certain purchases Paddle acts as merchant of record/reseller. In such cases your statement may show a Paddle‑related entry and Paddle’s buyer terms and operational processes (including self‑service portals and support flows) may apply.

If you are in payment arrears, we may suspend access after notice.

9. Term, cancellation, plan changes

Subscriptions run for the term shown at purchase (e.g., monthly or annual) and renew automatically for the same term unless cancelled.

Cancellation: You may cancel effective at the end of the current billing period:

• via the in‑app settings (e.g., Settings → Subscription/Billing → Cancel), and/or
• via the customer portal of the relevant payment provider (Stripe/Paddle), which may be linked in the Service and on our website (e.g., in the footer as “Cancel subscription”), and/or
• in text form by emailing info@36leads.io.

After cancellation, access typically remains available until the end of the paid period unless otherwise agreed.

Cancellation does not automatically result in a refund; refunds are governed by section 11.

Please cancel in time before your next billing date. For subscriptions processed via Paddle, a lead time of at least 48 hours before the end of the current billing period may be required per Paddle’s buyer terms.

Upgrades/downgrades:

• Upgrade: effective immediately; the price difference is due immediately as shown in checkout/portal.
• Downgrade: effective at the end of the current billing period.

10. Free trial

We typically offer a free trial of 7 days with limited features. Scope and limitations are shown in the Service/checkout.

No payment details are required for the trial.

The trial ends automatically and does not convert into a paid subscription. A paid subscription is created only if you actively purchase it.

11. Refunds

In addition to mandatory statutory rights (especially for consumers), we offer a voluntary money‑back guarantee:

• Time window: within 7 days of the first successful subscription payment;
• Scope: applies only to the customer’s first subscription payment (“first billing only”) and may be claimed only once per customer;
• Condition: “no questions asked”.

Annual plans: full refund within 7 days of the first purchase; thereafter, no prorated refunds for unused time to the extent permitted by law.

Refunds are returned to the original payment method. Processing times may vary by payment provider.

If a payment was processed via Paddle, the technical refund execution may be performed through Paddle; however, we remain your primary point of contact (info@36leads.io).

12. Liability

We are fully liable for intent and gross negligence.

For slight negligence we are liable only for breach of essential contractual duties and limited to foreseeable typical damage.

To the extent permitted by law, our total liability is capped at the fees you paid in the 12 months preceding the event giving rise to the claim.

To the extent permitted by law, liability for indirect damages, consequential damages and lost profits is excluded.

We are not liable for outages or issues outside our control (e.g., third‑party platforms such as LinkedIn, the internet, force majeure).

Third‑party platforms/LinkedIn: You use third‑party integrations (e.g., LinkedIn via Unipile) at your own risk. To the extent permitted by law, we are not liable for actions taken by third‑party platforms (e.g., restrictions, suspensions, deletions), in particular where caused by (i) your use outside our recommended limits/guidelines, (ii) your parallel manual activity, or (iii) changes to third‑party rules.

13. Warranty; defects

The Service is provided “as described”. A fully error‑free operation cannot be guaranteed.

Please report issues with as much detail as possible to info@36leads.io.

14. Data protection

Information about personal data processing is available in our Privacy Policy.

You are responsible for having the necessary rights/consents to input personal data into the Service.

Storage and deletion: We store customer content and account data while your account is active or until you delete content. After account deletion, we delete personal data and content within 30 days, unless legal retention obligations apply. Any technical backup copies are overwritten or deleted within this period.

AI/service improvement: As described in the Privacy Policy, we may use de‑identified and/or aggregated usage data and content to improve the Service and quality, aiming to prevent identification of individual customers/persons according to the state of the art.

15. Confidentiality

Each party shall keep the other party’s confidential information confidential.

This does not apply to information that is publicly known or lawfully obtained without confidentiality obligations.

16. Suspension and termination for cause

We may suspend accounts for serious breaches of these Terms, misuse, or legal requirements.

Termination for cause remains reserved.

17. Changes to these Terms

We may amend these Terms if justified by objective reasons (e.g., legal changes, product changes).

We will notify you in advance. If you do not object within [30 days], the changes are deemed accepted.

18. Consumer right of withdrawal – EU/EEA

Right of withdrawal: If you are a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.

Withdrawal period: 14 days from the date of contract conclusion.

How to exercise: To exercise your right, you must inform us (36leads Soziev, Earhart‑Strasse 8, 8152 Opfikon, Switzerland; email: info@36leads.io) by an unequivocal statement (e.g., email).

Effects: If you withdraw, we will reimburse payments received from you without undue delay and no later than 14 days after we receive your withdrawal notice, using the same payment method.

Digital services started during the withdrawal period: If you request that we start providing the service during the withdrawal period and you later withdraw, you may have to pay an amount proportionate to the services provided up to the time you informed us of the withdrawal, where required by law.

Any early expiry/exclusion of the right of withdrawal for digital content/services applies only if the statutory conditions are met.

Model withdrawal form (EU/EEA)

(You may use this form, but it is not mandatory.)

19. Consumer cancellation rights – United Kingdom (UK)

For consumers in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally provide a 14‑day cancellation (“cooling‑off”) period for distance contracts, subject to statutory exceptions.

If you ask us to begin providing services during the 14‑day period, you may be required to pay reasonable costs for services provided up to the time you cancel, depending on the circumstances and applicable UK law.

Model cancellation form (UK)

(You may use this form, but it is not mandatory.)

20. Miscellaneous

Swiss law applies, excluding conflict of law rules, without prejudice to mandatory consumer protection laws of your country of habitual residence.

Venue is Opfikon, Zurich, Switzerland to the extent permitted.

If any provision is invalid, the remaining provisions remain effective and the invalid provision will be replaced by a valid one closest to the economic purpose.

Language: A German version of these Terms may be provided. In the event of discrepancies, the German version prevails.